Andrei

[Andrei]

Not available for the moment, but I’ll propose this for future updates.

Cheers

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[Andrei]

Hi,

I don’t have a quick answer to offer because some testing in that use case should be made and some custom snippets used in order to enable buddypress global wide. Please try to search more information in buddypress documentation or open a thread on their forum.

Cheers

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[Andrei]

Hi,

Going in your themes page, click on the main Kleo theme, no the child, and the version umber should appear in there. You can compare it with the one shown in the changelog from the themeforest page of the theme.

Cheers

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[Andrei]

Yes it’s possible that an conflict between VC and GF to appear during last updates of the plugins of which we’re not aware.

Unfortunately I can’t access your site, wp-admin is protected and wp-login doesn’t work, either the ajax login fails, did you added any hard lockdown of this areas because otherwise I see your site is loading pretty well.

Looking forward to give a closer look into the issue.

Cheers

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[Andrei]

The Kleo Posts VC element already has a build query button in which you can filter posts by certain categories.

Pulling 1000 posts at page load will be a totally wrong approach, because VC will try to load them all at once, not gradual as how theoretical should be. Maybe VC will improve their post pulling system in the future so that the when you hit he Load More button, it will really pull new posts instead of just revealing already loaded posts.

Please let me know if I can help you with anything else.

Cheers

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[Andrei]

Hi Davellan,

Please consider using the “Kleo Accordion” for your tabs, which will automatically scroll to the active header.

This is a know issue when working with so much content in tabs.

If the issue will still persist then please provide me admin credentials so I can give a closer look.

Cheers

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[Andrei]

Hi,

This issue appeared when you had WPML activated but not the additional wpml string translation and wpml translation management plugins installed and activated as well.

I have fixed this for the next update, if you want to make use of this fix meanwhile please provide me an ftp account so I can patch your theme.

Cheers and thanks for helping us find this issue.

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[Andrei]

Hi Sam, please open a new ticket, provide full details of your issue and access to your website so that my colleagues can test it out and resolve your issue.

Cheers

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[Andrei]

Hi and sorry for the delayed response, please do an update of the theme now, to be sure you’re on the latest version, clear any cache that you might have and you’ll see that your wishlist button will be moved after the add to cart button.

Cheers

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[Andrei]

I’m sorry for the late reply, your ticket got lost somehow. I have given a quick look at your site and you experience such issues because of some custom developments that you have in the functions.php file of your child theme. Removing those modifications should allow the restrictions to work properly.

Cheers

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[Andrei]

Hi Rondell, we’ll consider adding this feature to the theme and we’ll double check it before that.

Keep an eye on the updates.

Cheers

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[Andrei]

Hi, thanks for pointing this, we’ll working on it and we’ll include a fix probably in the next theme update.

Cheers

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[Andrei]

Hi @cg, we’ll gonna do some improvements to GeoDirectory in the next period and we’ll consider your idea, thanks !

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[Andrei]

Hi Mark, Sorry for the late reply, can you please provide a dummy account on your site so we can test this redirect issue ? If you could provide an admin account as well so I can check your settings that would be awesome.

Looking forward.

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[Andrei]

Hi Dallas, sorry for the late reply, can you please check/update the theme and the plugin to their latest versions and if the issue is still present please let me know so I can further investigate this issue.

Looking forward.

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[Andrei]

Also tested from a mac/safari and couldn’t reproduce it. Can you please try from another browser or pc maybe it’s an isolated issue from your browser.

Cheers

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[Andrei]

Hi Nathan, I re-checked your website and the issue seems to be away, I think this is some sort of delay until your site fully loads and when you experience slow loading times you the issue might appear till the site is fully loaded.

Also I recommend you to check and update the theme to it’s latest version.

Cheers

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[Andrei]

Our theme doesn’t have any issues using revolution slider so the conflict might come from another plugin.

I recommend you to deactivate all your plugins and re-activate them one by one until you find the one thats producing your issue.

Cheers

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[Andrei]

If you do find an exact issue that you think it comes from our theme please let us know.

Cheers

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[Andrei]

Hi Ronin, while this might be achievable it would be a pretty custom job. rtMedia already has a Like feature so that’s why we don’t consider adding it into rtMedia.

Cheers

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[Andrei]

The default menu could not work if you have any plugins which are re-written the menu functionality and which might remove the custom output of the kleo-show-login class. You can also try to manually add that class to your menu item which should do the same.

Let me know if you manage to make it work. Cheers

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[Andrei]

I have added a small css into your slider and everything should work just fine now.

Cheers

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[Andrei]

Hi,

If you do manage to pass the 1000 number again please let me know so I can investigate more closely what happens in that case.

Cheers

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[Andrei]

Hi Willy, unfortunately there is no way easy option to change the hover to click only.

Please let me know if I can help you with anything else.

Cheers

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[Andrei]

Theoretical there should be a way to achieve it but will require more investigation and some custom developments.

Cheers

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[Andrei]

Hi and sorry for the late reply, indeed in the source of the search functionality there was a lack of esc_url function on those generated links, but adding the escape doesn’t change anything, but, just to be safe, I’ll add them for next theme updates.

In our live demo, you can test the search over here ( http://seventhqueen.com/themes/kleo/pinterest/ ) , and you will see that searching for the “kleo post” keywords will produce the following url ( http://seventhqueen.com/themes/kleo/?s=kleo%20post ) which I think it’s normally formatted.

If your issue is still present please let me know so we can give an extra look into it.

Cheers

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[Andrei]

Yeah, your custom post type should be included now into the default author archive as well.

The pleasure was mine, Cheers

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[Andrei]

Responded over here: https://archived.seventhqueen.com/forums/topic/edit-values-mobile-switch-breakpoint-width

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[Andrei]

Hi @thinkvision, there is no way to change the breakpoints, you only have to optimise the length of your menu items and the amount of menu items in order to fit the available space.
Now on your site I see everything works fine and your logo doesn’t push the menu on another line anymore.

Please let me know if I can help you with anything else.
Cheers

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[Andrei]

You can see the function i used in kleo-child/functions.php at the end of the file.

Cheers

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[Andrei]

This depends on the plugins that you might use and that could conflict with the library added into the theme. Please provide us and url to your site so we can see the issue in action.

Cheers

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[Andrei]

Indeed, wp can be extended and used as a full cms solution, but often will require custom developments.

In this case I have added and tested the code and it works, maybe you forgotten to clear the cache after applying the code. Also please be sure you don’t have any plugins active that you don’t use because it might slow down your site.

Cheers

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[Andrei]

Hi @samv, we really appreciate your support, but please understand that making a wordpress site loading that fast is not extremely easy and depends on a lot more things beside the theme itself. There are caching solutions that can be taken into consideration, optimisation of images, deactivating any unneeded plugins, minifying your page resources and so on, and most important you’ll also need a very good hosting plan, usually a mid-size vps plan would be required.

This optimisation process is pretty custom and fully depends of what your site contains and how you’re using it and very important, how many plugins you have active.

We are in the process or rebuilding our documentation in the near future and of providing a knowledge base section which will also contain guidance on what to do in such cases, but it will be just something basic.

In your case, if you don’t have a developer to help you with this optimisation tasks I recommend you to find and hire one, is pretty important to know what tools to use in the optimisation process for best results.

Please let me know if I can help you with anything else.

Cheers

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[Andrei]

Visual Composer will load all posts in your page source, there is no “lazy load” of the additional posts, even if you filter them by category, they will be all pulled at page load and hidden or displayed by changing each item visibility.

Let me know if I understand correctly and if you need any more help.

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[Andrei]

Well,

The main/default author archive is the one ( http://libanville.com/author/christian ), the links to your custom post type author archive is an optional link, it works because it knows under what post type to look for posts.

The main author archive by default won’t include any custom post types, that’s why it won’t list anything.

I think the best approach in your case would be to find a small piece of code to make your archive listing include your custom post types. Here are some examples: http://designpx.com/tutorials/custom-post-types-author-archive/

Please note that this is the default way wordpress works, and is nothing influenced by our theme.

Cheers

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[Andrei]

Hi Oscar, you probably fail to add the code piece correctly, can you please provide ftp account to your site so I can give a look into it ?

Cheers

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[Andrei]

Hi,

This is a filter added by the seo plugin and not by wordpress itself in order to implement it directly into the theme. Using the child theme and copying the header.php file into the child theme will let you add this modification while also keeping your theme upgradable. From time to time you could compare the old version you copied with a new header.php file in order to see if there are any modifications, or you can simply check the change log topic here on our forums in order too see if we did any modifications to the header.php file.

Cheers

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[Andrei]

Hi,

Sorry for the late reply, could you please let me know if you still encounter any issus and if yes, where I can see them in action so I can investigate what’s happening …

Also, I have tested the above function about the role body classes, and it works just fine, but note that function won’t work if you’re not logged in.

Looking forward.

Cheers

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[Andrei]

No angry involved 😀

You can start by sharing what issue you were tracking when you got the recommendation to contact us.
Some examples of the amount of requests or the place where they happen and under what circumstance will help me understand the issue better.

Cheers

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[Andrei]

I didn’t get what’s the page you have the issue with the 404 error, can you give us a link example to such page ?

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[Author]

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