Andrei

[Andrei]

I don’t know if it’s a solution to blame it on our theme, your site runs on wordpress and the issue might stand in any of plugins you’re using into your wordpress site or any other thing.

I can help you find out if it’s a theme problem, but you will have to provide me more details, request logs or any technical information about a real issue, and firstly explain why you got to think it’s a theme issue.

Looking forward.

Cheers

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[Andrei]

I’ve made a small modification to the kleo functions file, cleaned the error log, and the issue is gone, if you still encounter high loading spikes on your server then it means this issue wasn’t the cause of your loading timing issue and you should investigate other plugins, modifications or components of your site.

Also, check your traffic graphics, if you have any unknown traffic sources then you might be the target of some spam traffic.

Please let me know if I can help you with anything else.
Cheers

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[Andrei]

Hi,

I’m sorry for the delay of the response and I really don’t think it’s an issue caused by our theme. If you don’t have your posts or pages listed into your google webmaster account that’s because you probably didn’t created and submitted a sitemap.

The duplicate of urls also is not related to the theme because your wordpress urls are not influenced by our theme in any way.

SEO on wordpress is made using additional plugins that will help you manage your meta tags, enhance your titles and create sitemaps. You can also define some excludes in your robots file in case you want to limit your indexed pages into the google crawler.

Don’t know who’s helping you with your SEO, don’t want to offend anyone but you might also want to consider that the person might not have full knowledge in optimising a wordpress site.

If you do find someone to punctually tell you that there is something wrong from the core of the theme, we’ll be more than happy to collaborate into fixing any issues.

Cheers

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[Andrei]

Can you give me ftp access to this error log so I can make a little debug and quickly fix this error ?

Looking forward.

Cheers

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[Andrei]

As I already said, we didn’t approached any advanced integrations on the s2Member plugin.

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[Andrei]

Hi RafVin,

Your request is pretty custom and will require some additional developments in order to make the modifications of the plugin you use apply over other custom elements. This is what the plugin author already told you, I know, but please understand that it’s not a common use scenario and that it’s a issue related to the way you want your site to work and not one related directly to our theme.

In this case, if you don’t have programming knowledge to do this enhancements by yourself I recommend you to find and hire a developer to help you.

Please let me know if I can help you with anything else.

Cheers

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[Andrei]

Well, then you have omitted to provide us vital information which would have eased the reply on your issue.

We didn’t made any special integration for s2Member BuddyPress profile fields, that’s why they were rendered without any style, and in which case you should create this styles by your own.

This is not exactly an issue, it’s just a missing styling, I think s2 should have come with some default styles but dunno why they don’t apply.

If you have programming skills or a developer available this should be an easy task …

Please let me know if I can help you with anything else.

Cheers

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[Andrei]

Now I can’t identify any issues, is this fixed or was generated by some custom modifications that you might have made ?

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[Andrei]

Can you please point me into a page where you encounter this issues and give a list of step by step points that I have to do in order to replicate your issue ?

If you can provide a wp admin account to your site will help me to investigate the issue quicker.

Looking forward.

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[Andrei]

Not without some custom template modifications to the directory template.

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[Andrei]

Thanks for the hint !

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[Andrei]

Indeed, sorry for the confusion, I’ve read your current thread again and from what it seem s2Member somehow interfers with the buddypress profile/fields interface. It’s only s2Member plugin that you’re using or any other addons on top of it ? Also did you have any custom modifications active on your site ?

If you can please provide me a wp admin user and a ftp account so I can give a closer look at what’s not working correctly .

Looking forward.

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[Andrei]

That’s because buddypress by default hides all the fields that aren’t completed, it’s somehow logic, why would you like to display fields without values ?

Please note that this is not related to our theme and involves modifications of buddypress plugin template files.

Cheers

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[Andrei]

Hi,

For the moment this feature is not available as visual composer element but we’ll work on a solution for it in the near future.

Cheers

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[Andrei]

Hi,

Listing php processes won’t help with anything without an advanced debug on it, please try to use this plugin in order to obtain a hint about what part of your wordpress site produces this high loads you’re reporting.

https://wordpress.org/plugins/query-monitor/
https://wordpress.org/plugins/p3-profiler/

Please let us know if you need more help.
Cheers

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[Andrei]

Hi Ronin, I’m sorry for my previous response, it’s there by absolute mistake, and sorry for the delay but I had to test this myself and it took some time.

If you only want to add “rtMedia Uploads” dropdown filter then you can use this piece of code which should be added into your child theme, into the functions.php file.

COPY CODE

add_action('bp_activity_filter_options', 'rtmedia_extra_bp_activity_filter_options_html');
function rtmedia_extra_bp_activity_filter_options_html(){
    echo '<option value="rtmedia_update">rtMedia Updates</option>';
}

If you want to strip down all activity entries by default and only show rtMedia Updates in the activity feeds then you will have to copy this file: “/wp-content/themes/kleo/buddypress/activity/activity-loop.php” to your child theme: “/wp-content/themes/kleo-child/buddypress/activity/activity-loop.php” and you will have to replace the 16’th line with the following:

COPY CODE

<?php if ( bp_has_activities( bp_ajax_querystring( 'activity' ) .'&action=rtmedia_update' ) ) : ?>

Please note that this will affect all activity feeds, including users and groups feeds and will also make the dropdown filter without any effect, because this is a hard way to overriding what’s get displayed.

Hope this information helps you !
Cheers

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[Andrei]

We’ll consider such support in the future.

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[Andrei]

Instead of using the Kleo Posts element to show products I recommend you to use one of the WooCommerce related visual composer elements that can show products using your default image sizes set in woocommerce.

Cheers

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[Andrei]

There isn’t an issue with SSL mode, the issue is related that you run your site on a custom port, which in revslider case, invalidates the urls and some resources fail to load. If you’ll remove the custom port from your install and just run on normal https address you won’t have any issues.

They release updates constantly and I don’t think this will take months to be fixed, we got a quick reply from them and hope the issue to be resolved quickly too.

I’ll update you once we’ll see this resolved in their plugin.

Cheers

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[Andrei]

Starting the last update of the theme we’ll be using the native bp cover functionality, please find more about it in this page: https://codex.buddypress.org/themes/buddypress-cover-images/

Your request would require some custom developments, so please let me know if you want me to put you in touch with our team which takes care of custom projects.

Cheers

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[Andrei]

We’ve got a reply from they stating that they will fix this issue in the next update, meanwhile I’m sorry but there’s nothing you can do with it.

Cheers

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[Andrei]

I’m glad you like it, we keep it silent about it because we plan to improve it and probably even make a knowledge base homepage demo for it.

Cheers

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[Andrei]

Hi,

It’s not a plugin, is just a new cateegory listing style, go under “Posts > Catgories” and create/edit a category and you’ll find a “Display type” setting. Using this will help you produce a similar listing as we have in our BuddyApp theme.

Cheers

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[Andrei]

Hi,

Unfortunately there is no easy way to do this, you’ll need to tap into theme core and modify some js files.

Please let me know if I can help you with anything else.
Cheers

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[Andrei]

It’s a good idea but for the moment is not on our priority list. Also please note that in Kleo we added a knowledge base listing style which can be set in each post category separately.

Cheers

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[Andrei]

We have released an update for the BuddyPress new feature, and we’ll also check the scenario reported by you which will probably be addressed in one of our next updates. I can’t provide any exact ETA but we release updates constantly.

We’ll update you if we’ll have any details sooner.
Cheers

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[Andrei]

Hello,

500 errors might appear because of server memory usage limits, please follow the following article and let me know if it helped with your issue: http://seventhqueen.com/blog/code-snippets/increase-php-memory-limit-in-wordpress.html

Cheers

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[Andrei]

At this moment the function added by Kleo to like/love the posts is not available for the buddypress area because the structure and logic in there is totally different than normal posts.

I’m glad to hear that rtMedia thinks of releasing such an feature.

Cheers

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[Andrei]

That’s a general notice, we can confirm that Kleo works very well with Nav Menu Roles plugin so you can just ignore that notice.

Cheers

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[Andrei]

Again, everything works just fine which makes me ask myself if this is not an isolated issue from your browser. Can you please consider testing this from another computer ?

Thanks.

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[Andrei]

I’m not aware of any solution for topic voting, our system is custom built from scratch.

Cheers

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[Andrei]

Well, it seems you have some sort of wp-login.php htaccess protection that setup wrong, you should set such restriction/protection just on your wp-admin area, not the wp-login.php which is part of the login system, so your login system won’t work with it protected.

Please remove that protection and after that I can help you setup your popup. You just have to go into your menus, and from the Kleo section you have to add the “Login” link to your menu. If you already did that and it still doesn’t work then means that you have another plugin or modification that changes the menu behaviour that our theme tried to add.

Please let me know how it goes.
Cheers

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[Andrei]

Locking the user to stay into his profile until he fills up a certain field is possible but will require some custom developments.

Please consider searching for a similar plugin to do the job or either you’ll have to build it by yourself.

We have a team ready for custom projects as well if you’re interested, just let me know.

Cheers

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[Andrei]

I can help you register a function in child theme so you can move your fields position but I will need ftp access to your site first.

Looking forwrard.

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[Andrei]

To enable user registration on your site, you have to go into your wp admin area under “Settings > General” find the “Anyone can register” setting and activate it.

Cheers

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[Andrei]

Hi,

We’ll investigate an workaround for such cases and we’ll get back to you as soon as we have more details.

Thank you for your patience.

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[Andrei]

Hi,

This is more related to the plugin you’re trying to use to show your adverts not to our theme.
Please consider contacting the plugin author.

Cheers

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[Andrei]

BuddyPress has it’s own separate search system and it’s not linked to the default wordpress search results, so this isn’t something related to our theme, it’s just the way the buddypress plugin is meant to work.

In our ajax search element we have created a custom functionality in order to search members as well.

Regarding your site loading speeds there might be a lot of factors implied in here, starting from number of plugins you’re using, their quality and as well how heavy they are in comparison with the available hosting resource you have for your site to run.

Please let me know if I can help you with anything else.
Cheers

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[Andrei]

Hi,

It seems you didn’t enabled user registration from your general wordpress settings.

For the others issues we’ll need to run some tests and we’ll get back to you as soon as we have more details.

Cheers

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[Andrei]

Please provide us access to your admin panel so we can give a closer look at how you’re trying to add that button.

Looking forward.

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[Author]

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