Andrei

[Andrei]

Hi @kartik786, I can’t see any blank pages on your site or any errors in it, if you still have issues on this subject we’ll need more details about how we can reproduce it.

About the rtMedia issues, I’ll run some tests and I’ll get back to you once I have more details.

Looking forward.

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[Andrei]

It seems there is a bug related to the GeoDirectory plugin, i have installed it locally trying to replicate the issue you’re encountering and I couldn’t do it. I have even given a look into plugin source code but the error you’re encountering doesn’t seem to match with what code I find the the location pointed by your error.

I have tried to give a closer look into your install as well but you run a multi-site instance and I couldn’t take a look at your plugins because I didn’t had super admin privileges, but what I suppose is that you’re using an outdated version of the plugin, that is the only thing that I think it will cause the error.

As a recommendation, you should as well try to contact the plugin author for more help.

If you manage to provide me a super-admin account so that I can have access to plugins and network settings I can give an extra look into it and see if I find anything wrong.

I’ll check your thread tomorrow at first hour for more details, in order to help you solve this issue asap.

Looking forward.

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[Andrei]

It’s simple, item activity comes from buddypress plugin, and the feature/like option from the activity items is build only for components of the buddypress plugin and not for all wordpress post types.

Rebuilding this feature for a general use is not something that I can provide you in a few lines of code.

Please consider adding this as a feature request topic and if it will get voted we’ll consider developing it.

Meanwhile you can also search for an additional plugin to match your needs and use it.

Cheers

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[Andrei]

I’ll get back to you shortly.

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[Andrei]

WooCommerce is an optional plugin and won’t affect the workflow of your site.

Cheers

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[Andrei]

I’ve marked your post as private, you can do that as well when you submit a new reply.
I’ll give a look into your issue and I’ll get back to you with more details.

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[Andrei]

Hi,

Please provide us an ftp account so we can give a closer look into your issue.

Looking forward.

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[Andrei]

Now you can go to your theme options page and set the logo you desire, please understand that when you also set a custom logo in individual page settings, you will override the one set under theme options panel.

Please let me know if you managed to understand how it works or if you need any additional help.

Cheers

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[Andrei]

I’m glad to hear that you managed to figure it out.

Cheers

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[Andrei]

Hi @saeides, can you please let me know the exact steps that I need to do on your site in order to replicate the issue you’re reporting ? Also please provide us admin credentials if they are needed.

Looking forward.

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[Andrei]

The Kleo past conflicts with Polylang were related to other theme elements like page title and item likes widget.

Groups and Members pages are part of the BuddyPress plugins and that’s why the compatibility issue is between this two plugins, you can test that by changing to a default wordpress theme.

Also, this issue doesn’t have anything related to the ticket you’ve opened in the past in Polylang support, where you had issue with your language switcher and nothing related to buddypress.

I founded some old posts showing that Polylang is not compatible with BuddyPress but dunno if that changed somehow till present, so I strongly recommend you to open a new support ticket on Polylang support site.

Cheers

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[Andrei]

Unfortunately this is not related to the theme, seems to be some sort of incompatibility between Polylang and BuddyPress plugins. I recommend you to open a ticket on Polylang support and see if they have any solutions for this issue.

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[Andrei]

This issue is fixed from some time, so if you still encounter any issues please update your theme.

Cheers

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[Andrei]

Hello,

Sorry for the late reply, can you please provide us some screenshots with the issues from the device where you’re using this content blocker so we can see exactly what elements doesn’t work properly ?

Looking forward.

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[Andrei]

Did you updated to the 3.1 version and cleared any cache systems that you might have on your site ?
If the issue is still present please provide us a link to your website and admin credentials and we’ll give a closer look into it.

Looking forward.

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[Andrei]

Unfortunately this seems to be some sort of incompatibility between BuddyPress and Transposh plugin and I recommend you to contact the author of the Transposh plugin in order to make his plugin avoid such issues.

Please let me know if I can help you with anything else.
Cheers

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[Andrei]

Given a closer look, activated the Polylang plugin and couldn’t find any issues. Can you tell me more exactly what is the issue you’re encountering and how can I replicate it ?

Looking forward.

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[Andrei]

Can you please provide me a screenshot from the tablet you’re using to test this in order to properly understand how do you see the menu that doesn’t work ?

Looking forward.

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[Andrei]

Hi,

Can you please provide me admin access to your website and let me know step by step how I can replicate the issue you’re encountering ?

Looking forward.

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[Andrei]

@sermsak, please provide me access to your website in order to investigate what’s happening in your case.
And please let me know exact steps I need to do on your site in order to replicate the issues you’re encountering.

Looking forward.

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[Andrei]

The issue was most probably generated by some plugin that you’re using, it was removing the ajaxurl js variable and that made the reset password call to fail. I have added a small code in your functions.php file to help re-define the ajaxurl, tested and everything works just fine now.

Cheers

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[Andrei]

Hi,

Sorry for the late reply, can you please provide a few more details about what you’re trying to achieve and it doesn’t work ? When you’re referring to the mini-cart, should I understand that you’re referring to the ajax shopping bag from the main menu ? Please provide me more details so I can help you out.

Looking forward.

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[Andrei]

We are already working on a big update for our support site, including all documentation.

There is another nice way to keep your envato products updated, please check the following plugin: https://github.com/envato/envato-wordpress-toolkit/releases

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[Andrei]

Hope your issue is solved by now, if not please provide us more details about your problem.

Cheers

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[Andrei]

Also please note that you won’t find any update information in the theme options panel, the update will be notified either in the themes page or in the main wordpress core updates page.

Please let me know if this issue persists on the next update so we can investigate your case more closely.

Cheers

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[Andrei]

Hi,

Kleo works perfectly fine with in a mutlisite environment, our live demo is under such setup for example.
Automatically updates should work just fine, just enter the right details under “Theme Options > Updates” and after that you should go to the themes page and refresh it a few times ( the updates status are sometimes cached ) and the update label should appear over the theme.

You should enter the update details into your primary website, and when you’ll update the theme, it will reflect on all your sub sites.

I have given a short answer for the ftp solution because I tough that there might be some permissions or other server side issues into the case of automatically updates.

Please give it an double try and let me know if it worked, if not, please provide me admin credentials to your website so I can give an closer look at your site settings and see if I can find anything wrong.

Looking forward.

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[Andrei]

Can you please provide us an wp admin & FTP account so we can investigate this issue closer ?

Looking forward.

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[Andrei]

Hi,

Unfortunately this feature is not available and in order to achieve it some custom development would be involved.

Please let me know if I can help you with anything else.

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[Andrei]

Unfortunately this is not available, probably some custom development would be involved to achieve it.

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[Andrei]

No, but I’ll get back to you as soon as I have this fixed.

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[Andrei]

If you have issues with automatic updates on multisite environment I recommend you to try and update it over ftp.

Cheers

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[Andrei]

Hi,

Unfortunately your test site isn’t available anymore, can you please update the provided credentials ?

Looking forward.

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[Andrei]

Personally i don’t recommend it because it’s outdated and don’t work as it should with newer versions of buddypress. But thanks for the suggestion.

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[Andrei]

Can you please provide us a link to your site and let us know the exact tablet model you used to test this ?

Looking forward.

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[Andrei]

Hi Vanessa, this seems to be completely related to the rtMedia plugin so I recommend you to contact their author if you already tested all plugin settings.

Cheers

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[Andrei]

Hi @chrisbehnke, I’ll be running some tests on your wordpress install to see what’s going wrong and I’ll let you know what I’ve found out asap.

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[Andrei]

We’ll be checking this and hope it will be fixed till next theme update.
Thanks for reporting it.

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[Andrei]

I’m glad that we managed to get your site working.

Cheers

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[Andrei]

Please keep us updated about your issue.

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[Andrei]

Can you deactivate that plugin and confirm the error comes from it and not from any other modification that you might have made to the theme ? I’m asking you this because the error itself doesn’t and shouldn’t have anything to do with what you’re trying to achieve.

Cheers

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