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Radu
ModeratorHi,
Ok
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionRadu
ModeratorHi,
Do you have the latest version of Kleo theme ? If not update those
If you de-activate all plugins it works ? if yes enable back plugins one by one to identify what causes this.
If you de-activate the child theme it works ?
Let me know
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionRadu
ModeratorHi,
Cannot login with those login credentials also the updated password not works.

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R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionJuly 5, 2017 at 18:56 in reply to: Using Yoast Breadcrumbs with Kleo – Can’t get them displayed in the right place #166430Radu
ModeratorHi,
Just replace this file content: /wp-content/themes/kleo/kleo-framework/lib/function-breadcrumb.php
with the content of this one: https://pastebin.com/raw/f37jtEgZ
That’s all it will appear in the same place like KLEO default ones.
To can use YOAST SEO Breadcrumbs just enable the yoast breadcrumbs from -> SEO → Advanced → Breadcrumbs and enable the breadcrumbs.
This also we will be included in our next theme update
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionRadu
ModeratorYou’re welcome
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R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionJuly 5, 2017 at 15:04 in reply to: Change Testimonial Picture/Photo size on Testimonial page #166363Radu
ModeratorHi,
If you want to limit the images from the carousel you can place the testimonial carousel into a divided row
Just add a row or a column in that you will divide space to achieve the style that you need from example you can divide by 3 and to add the testimonials into the middle in this way the images will remain in the middle column not edge to edde

Hope this make sense
PS: Your site looks like this

It seems it haves Visual Composer plugin and K-elements de-activated
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R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionRadu
ModeratorHi,
You was able to update VC? You still have the issue now ? Yes you can add files over the existing ones.
Only to this tickets it’s not possible just to change the user email address.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionJuly 5, 2017 at 14:40 in reply to: Thumbnails in Kleo Posts widget no longer displayed after update to 4.2.7 #166360Radu
ModeratorHi,
If the thumbnail works after you de-activate the child theme it means that some of the changes there cause that, so check the function.php file and the rest of the files, you can try to de-activate by renaming the files from the child by prefixing them with deactivate. one by one and check again in this way the file from the child is no longer used and the parent files are used.
If you find the file that causes that speak with your developer or with the person that had made changes in the child theme.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionRadu
ModeratorHi,
1. The home-register and register are and should be different pages and the home register will pass data to the register page. This is how it works.
2. From what I see this it works as it should, https://drive.google.com/file/d/0Bxo5b6iHWRMwMlpPcE9lbDZXaEE/view ( the page communicate one with other )
Also, make sure to have any of those fields require city or country.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionRadu
ModeratorHi,
1. It seems to be correct the syntax user_id=1
2. Personally, i don’t know a possibility for that, ask that in BuddyPress forums
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R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionRadu
ModeratorHi,
Add this CSS
COPY CODE.kleo-messages-nav { display: initial !important; }The css will be added to wp-admin -> theme options -> General settings -> Quick CSS
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionRadu
ModeratorGreat
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R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionRadu
ModeratorHi,
Please try to replace the next line from this file : /kleo/wp-content/themes/kleo/functions.php
COPY CODE"$message = __(‘Someone requested that the password be reset for the following account:’) . “\r\n\r\n”;"with this one
COPY CODE$message = __( 'Someone requested that the password be reset for the following account:', 'kleo_framework' ) . "\r\n\r\n";Then go to wp-admin -> loco translate -> kleo theme -> and press sync then search for those strings and check again.

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R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solutionJuly 4, 2017 at 19:05 in reply to: show/hide Nav-tabs and sub-nav tabs based on the user role #166291Radu
ModeratorNot marked as solutionRadu
ModeratorOk then, have a nice day you too.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionRadu
ModeratorHi,
Try to de-activate child theme and check again, the forum should display normally, on our demo it’s as it should.
You can try to deactivate plugins and check if it works as it should
Try also to update the themeCheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionRadu
ModeratorGreat
Have a nice dayCheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionRadu
ModeratorHi,
Just I’ve logged in via Facebook and in the first instance, i wasn’t redirected to the https://abasedemusica.es/Ofertas/ but after I’ve logged out and logged in via Facebook I was redirected immediately.
This can be caused by changes in the child theme or by some plugin, so just test the behavior without plugins and without child theme de-activated.
In the first instance, I suggest you de-activate the hidemywp plugin to see if only without, it works.
Let me know
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionRadu
ModeratorHi,
For the moment we don’t have a solution for this matter, but I will assign and speak with one of my colleague’s frontend developer to find a solution for this, we will implement this into the theme.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionRadu
ModeratorHi,
The credentials from hosting are incorrect but the WP admin works, meanwhile, please try to update wp to latest version then k-elements and the rest of plugins from wp-admin -> Appearance -> install plugins.
Let me know
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionJuly 4, 2017 at 18:00 in reply to: how to redirect non-paid member away from buddypress component? #166272Radu
ModeratorHi,
All theme available restrictions options are located under wp-admin -> theme options -> memberships.
If you need any other restriction on certain action other than it’s listed in the theme options you should hire a develop those for you since they require dedicated time.
Here it’s a snippet that maybe will help you in future
COPY CODEadd_action( 'template_redirect', 'my_membersip_restrict' ); function my_membersip_restrict() { global $pmpro_pages, $post; if ( is_user_logged_in() && !pmpro_hasMembershipLevel() ) { if (isset($post->ID) && !in_array($post->ID, $pmpro_pages) ) { wp_redirect( pmpro_url() ); } } }This code will check if logged in user have any membership and if not will be redirected to the pmpro levels page to buy access.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solutionRadu
ModeratorHi,
Use the resolution intervals that you need you can change min-width to your desired value also the max-width
COPY CODE@media only screen and (min-width:960px){ /* styles for browsers larger than 960px; */ } @media only screen and (min-width:1440px){ /* styles for browsers larger than 1440px; */ } @media only screen and (min-width:2000px){ /* for sumo sized (mac) screens */ } @media only screen and (max-device-width:480px){ /* styles for mobile browsers smaller than 480px; (iPhone) */ } @media only screen and (device-width:768px){ /* default iPad screens */ } /* different techniques for iPad screening */ @media only screen and (min-device-width: 481px) and (max-device-width: 1024px) and (orientation:portrait) { /* For portrait layouts only */ } @media only screen and (min-device-width: 481px) and (max-device-width: 1024px) and (orientation:landscape) { /* For landscape layouts only */ }Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionJuly 4, 2017 at 16:41 in reply to: How to add new complementary fields (more than one field) #166250Radu
ModeratorNot marked as solutionRadu
ModeratorHi,
FTP works but the admin credentials are incorrect

Let me know
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionJuly 4, 2017 at 16:19 in reply to: Live Notifications link disappears in Mobile Version, so no live notifications available in mobile #166244Radu
ModeratorHi,
The notifications works on mobile but the only different think it’s on mobile you are redirected to your profile /notifications and on desktop, you are able to see the notifications directly in the menu.
So on our demo from mobile it’s displayed

Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionJuly 3, 2017 at 20:15 in reply to: Missing a folder in the WooCommerce part of the theme update #166077Radu
ModeratorNot marked as solutionRadu
ModeratorHi,
You have changed the link no pop-up it’s opened, try to increase the memory limit : https://seventhqueen.com/blog/code-snippets/increase-php-memory-limit-in-wordpress.html
MAybe this it’s the cause, also you can have wp debug enabled and soon when you see that isn’t work consult the wp debug log and tell me the error
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution -
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