Andrei

[Andrei]

Hi,

If your desire is to use a custom gateway in the membership system then the only way would be in building a custom gateway integration for the PMPro plugin ( http://paidmembershipspro.com ). In this case your issue is related to the membership plugin, not to our theme.

If you need help from a developer I can ask one of my colleagues to give you a quote on this custom integration. Please email me on dev@seventhqueen.com if you do so.

Cheers

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[Andrei]

Hi,

Please provide us admin credentials to your site so we can give a closer look into the issue.

Cheers

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[Andrei]

Please update your theme to 3.0.9 version, which should fix the swipe/click on links issue.

Cheers

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[Andrei]

@5high-photohub I think in your case the issue is generated because you have an extra captcha step in /wp-login.php which is not present in the ajax popup ( and not easy to add ). Please deactivate the login captcha plugin and let me know if it works.

@econstreams give me more details about how can I reproduce this on your site ( maybe provide me an account to test with ), looking forward

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[Andrei]

On your live site I see you have 3.0.4 ( http://www.thelaw.agency/wp-content/themes/kleo/style.css )

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[Andrei]

Check /wp-content/themes/kleo/style.css

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[Andrei]

This would be a feature request, we’ll try to add a hook in those points in the future so we can tap into those locations and add extra icons.

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[Andrei]

We recommend you to have Visual Composer activated. Please provide us at least some screenshots with what’s not working so we can better understand.

Looking forward

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[Andrei]

The fix is extremely simple, update Kleo to 3.0.9, there was a login post loop bug confirmed in old versions of the theme.

Let me know how it works.
Cheers

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[Andrei]

Can you please provide us credentials to your website so we can give a closer look and test this issue ?

Looking forward.

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[Andrei]

Hi, that is a custom built page, if you need help with development services please email us at dev@seventhqueen.com

Cheers

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[Andrei]

Sorry for the late reply, can you please provide us credentials to your website so we can give a closer look into this issue ?

Looking forward.

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[Andrei]

Hi,

Unfortunately you can’t have the same field in two field groups at the same time, you can move it from a group to another by dragging and dropping the field into the tab title of the other field group.

Yes, unfortunately there isn’t an easier way to accomplish this.

Cheers

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[Andrei]

Please give a closer attention at your code and double check that your code fires at this hook, with this exact priority:

COPY CODE

add_action('bp_init', 'bbg_change_profile_tab_order', 999 );

Cheers

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[Andrei]

For BuddyPress you will have to use the following plugin for multi language support: https://wordpress.org/plugins/buddypress-multilingual/

For bbPress I recommend you to search for recommendations in the bbPress forums.

Regarding the language switcher from the top bar, we’ll give a test and we’ll try to fix it in next updates.

Thanks

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[Andrei]

Hi Joel, sorry for the delay, we’ll give a look into it an get back to you asap.

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[Andrei]

Please try to update to Kleo 3.0.9 and if the issue still happens please provide me admin credentials to your site so I can give a closer look into the issue.

Cheers

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[Andrei]

Please update to Kleo 3.0.9 and as well update all related plugins and let me know if the issue still persists.

Looking forward.

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[Andrei]

The loop of the search results can be found here: wp-content/themes/kleo/lib/theme-functions.php:708
Integrating this plugin with our theme might require some other modifications as well, for which you’ll need programming knowledge.

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[Andrei]

In this case the images have to be manually loaded into the site and some css rules have to be created for them in order to replace the actual icons which are part of a icon-font.

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[Andrei]

Did you unzipped the fontello package ? 😀

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[Andrei]

I think the issue comes from some cookies set by buddypress navigation which reflects in all buddypress queries. I’ll add this on our test list for future updates.

Thanks for reporting this behaviour.

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[Andrei]

For the moment the best solution is the given one above. For using fonts in other plugins like sliders, you should contact their authors or create some styling rules.

Let me know if I can help you with anything else.

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[Andrei]

You have to add the code we previously provided in the “wp-content/themes/sweetdate-child/functions.php” file. Taking in mind that you should have the child theme installed and activated as well.

Cheers

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[Andrei]

Hi @Steph, sorry for the late reply.

The heavy usages mostly come from the additional plugins that you use, the theme itself doesn’t add any complex functionality in order to affect your server resources usage.

If you are a server side guy, then I recommend you to use a tool like new relic to inspect and optimise your wordpress install.

Cheers

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[Andrei]

I can’t manage to find anything wrong, can you please give more details ?

PS. Try to not post in feature request forum, because you won’t have the same response time.

Looking forward.

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[Andrei]

The issue was generated by a query modification that you did in your functions.php file.

COPY CODE

add_filter('pre_get_posts', 'query_post_type');

Nav menu items are a post type, and you excluded them in category and tag archives.
Be more carefully when tapping into the query system, you might break lot of other stuffs.

Cheers

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[Andrei]

This happens sometimes because of some conflicts between tinymce and several plugin javascrips, but even if you get that error, everything should work just fine. Did you noticed something not working ?

Looking forward.

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[Andrei]

Can you please update to Kleo 3.0.9, update all related plugins and let me know if this still happens ?

Looking forward.

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[Andrei]

@davellan, do you still have a page where we can see this happening in order to try and reproduce it ourselves ?

Looking forward.

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[Andrei]

Hi,

Please update to Kleo 3.0.9 and let us know if you encounter any more touch issues on the search dropdowns.

Cheers

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[Andrei]

Hi Michael, sorry for the delay, unfortunately I couldn’t find any notable differences between your live website and the provided screenshot, here is a comparison:

http://seventhqueen.com/public-files/andrei/2015-09-29-owk0k.png
http://seventhqueen.com/public-files/andrei/2015-09-29-hyeli.png

If you still experience issues please give me more details so we can find a way to help you.
Cheers

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[Andrei]

Hi,

Sorry for the delay, I will investigate why your topic got marked as resolved.

Back to the issues, I couldn’t find any da_DK translations added for the theme, so I created one, which works just fine and you can edit it at this link: http://www.skisme.dk/wp-admin/admin.php?name=kleo&type=theme&poedit=languages%2Fthemes%2Fkleo_framework-da_DK.po&page=loco-translate

Also, regarding your styles, it seems that your server might have some extra caching solutions activated because I couldn’t identify if there is at first look, but I founded the behaviour of a cache system.

After you change your styling settings, the following css file will be regenerated on server, while the first visit of the front page. http://www.skisme.dk/wp-content/uploads/custom_styles/dynamic.css?ver=3.0.9

I have even deleted the file entirely over ftp, and I still could access it in my browser, but, if I did a few refreshes (5-10 in a row) in the browser on this file, it will reset the cache and serve the new version of the file, and as well your style settings will apply.

I want to note that this is not a default behaviour and it’s not generated by our theme, it’s something related to your hosting environment.

PS. I’ve put your topic on my watch list, so no delays from now on.
Let me know if everything is cleared out or if you still need help with anything else.

Cheers

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[Andrei]

Give me a link to your website so I can investigate what’s happening.

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[Andrei]

You can loose your theme settings only if you had used before the main theme directly and after some point you changed to the child theme. I recommend you to go trough your theme settings again, reset any section that you want to be by default and re-make the settings you had before.

If you can provide mee some admin credentials I’ll be happy to give a closer look into your issue.
Also next time when you have something urgent, in order to avoid delays please try to provide us as much details as you can about your issues, saying that “the blue color is gone” it doesn’t help us very much to create an idea about what might happen on your site.

Looking forward.

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[Andrei]

Unfortunately this cannot be done without some custom modifications.
Also it seems a little bit exaggerated to have such thing at login, the agreements are normally made when you register, not each time you log in.

Let me know if we can help you with anything else.
Cheers

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[Andrei]

I think there is an issue with some missing theme files, try to re-install the theme over ftp, this will probably fix your issue.

Let me know how it went.

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[Andrei]

I’m sorry but your mysql log file mostly references to the wp_wpdatacharts and wp_wpdatatables database tables which seems to be related to some plugins, not to our theme. Also, your other logs, references to some hosting limitation imposed by your hosting plan.

I recommend you to use a service as cloudflare to get rid of any undesired traffic made by spam bots on your site, which are the most common issue in creating resources usage spikes.

Cheers

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[Andrei]

Because of the update dependencies you should better upgrade to 3.0.9, after that if the issue is still present I can give a closer look at your site.

Cheers

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[Andrei]

Firstly try to upgrade to 3.0.9, and secondly you can post a link to your site so we can inspect the issue a little bit.

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