Andrei

[Andrei]

Unfortunately this is not a common use case of woocommerce products. It seems that the request of the “add to cart” actions might be cut off in the buddypress groups page.

If you really want to achieve this custom case you’re trying to build I suggest you to get help from a developer to correctly create this integration.

Cheers

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[Andrei]

There is only one field that comes in by default in buddypress and that it shouldn’t be changed/deleted.
Initially is called “Name”, and it’s actually the Nickname/Display Name.

I think you should change your “Nationality” field to either “Full Name” or “Last Name” or how he initially was intended, simply “Name”.

This is not an issue related to the theme, is just how the buddypress plugin is built.

Cheers

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[Andrei]

There are really a lot of things to work on setting up buddypress in the way you want.
You can find some details here, in the bottom of the page: https://codex.buddypress.org/getting-started/installation-in-wordpress-multisite/

Please be sure you do an extensive research about how to use buddypress in wordpress multisite environment.
Cheers

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[Andrei]

Can you please provide a screenshot pointing the exact spot where you want to place the GeoMyWP fields ?

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[Andrei]

Hi,

Unfortunately this options is not present so you’ll probably need some custom modifications done in order to achieve what you need.

Please let me know if I can help you with anything else.
Cheers

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[Andrei]

Hi,

The thing is that this two plugins userpro or buddypress do the same thing, that’s why you should choose one of them and stick with it, not using them both in the same time.

Please let me know if I can help with anything else.
Cheers

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[Andrei]

Hi,

We are re-writing some of the VC elements, there is no issue here, that’s is how it was intended to work.
It is like that because while we remove some settings from a point, we might add them or another in other places.

Cheers

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[Andrei]

Try to deactivate any plugin that you don’t use and as well you could do a research and try to use a caching plugin ( WP SuperCache recommended and Better WordPress Minify).

Also you might want to consider upgrading your hosting plan if you run on a basic, cheap hosting.

Cheers

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[Andrei]

You might need to setup your wordpress site to send out authenticated emails using a smtp server and account. For setting up smtp please consider using the following plugin: https://wordpress.org/plugins/easy-wp-smtp/

Also, your server might be blacklisted in yahoo spam filter, that’s would be another cause of your issue, but entirely not related to our theme.

Cheers

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[Andrei]

Can you please provide us a link to your site and some detailed steps about how to reproduce this issue ?

Looking forward.

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[Andrei]

Hi,

Most of the details you referenced comes from the templates of the sensei plugin, and of course modifying them will require programming skills.

Regarding WooCommerce Members/Subscription unfortunately it won’t exactly like the PMPro plugin, some custom content restriction integrations will miss.

Please let me know if I can help you with anything else.

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[Andrei]

I see you managed to fix this in your other ticket.
Let us know if you need help with anything else.

Cheers

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[Andrei]

Hi,

The files which are founder in theme and as well in the k-elements plugin are that because of a possible fallback ( using the theme without the plugin ).

In your optimisations you should use the following plugin which does a great job:
https://wordpress.org/plugins/bwp-minify/

Cheers

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[Andrei]

Hi,

I have spent some good time making several tests and the issue is present because of the woocommerce related modifications created by you or by your developer in the functions.php file of the kleo child theme.

You can activate the main kleo theme to see that everything works fine there.

Please let me know if I can help you with anything else.
Cheers

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[Andrei]

If you still encounter the “Fatal error: Allowed memory size of xxxxxx bytes exhausted” then it means that you still have a low memory limit. You could free up some memory by deactivating any plugins that you don’t use.

The memory usage on your other wp install might vary and you might only get this error in some particular cases.

If you still have issues, turn on debugging again and let us know what are the issues you get, but firstly you’ll really have to take care of the memory limit issue.

Looking forward.

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[Andrei]

I, and other customers which have built awesome websites on our theme can confirm that our theme doesn’t have functional issues.

It’s all about taking some time to read the documentation in detail and if at some point you get loosed in the big amount of options provided you could request help from us in each point where you were stuck.

Members sex for example is a complementary field that needs extra setup for the search to properly work.
Depending of the language you’re trying to build your site into, you will probably end up needing language translations for each plugin. Using Loco Translate is pretty easy, and if you have any issues in setting up your translation we could help in that case as well.

At long as your request are not related to custom modifications and they are directly related to our theme we’ll always do our best to find a solution and help you out.

Unfortunately refunds are not managed by ourselves, they are managed by the Envato market, so if you still want to do a refund then you’ll have to contact them about this.

Please let me know if I can help you with anything else.
Cheers

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[Andrei]

Hi,

All your requests are custom modifications and in this case the best recommendation is to hire a developer to help you with this small list of tasks, which in the end are personal preferences related to your particular project.

If you need help or you don’t already have a developer to hire, we also deal with custom development services.

Please let me know if I can help you with anything else.
Cheers

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[Andrei]

Is there anything with which we can help you change your mind about our product?
What are you trying to achieve and it doesn’t work ? Can you please give me more explicit details about the issues encountered in the setup of your site ?

Looking forward to hear back from you.

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[Andrei]

The code snippet you provided was just a fix where the remember me feature didn’t worked properly.
In order to force check the “remember me” checkbox you will probably need to build some code and use some tricks to automatically tick it at page load, and maybe hide it so that user can’t change it.

This is not available out out of the box and of course require some custom development.

Please let me know if I can help you with anything else.
Cheers

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[Andrei]

This was already pushed into the K-Elements plugin for the next update. Thanks

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[Andrei]

Hi,

Because on a multisite environment you use the same theme on multiple sites you will need to update the theme just from one of your sub-sites and the update will reflect on all sites.

At this time, in multisite, you will see the Theme Update menu in the Theme Options panel under each instance of your sites, but in the future we’re looking forward into moving this under the Network Admin management area.

Also please note that on a multisite environment you will need to have one license for each sub-site instance on which you enable the Kleo Theme.

Please let me know if I can help you with anything else.

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[Andrei]

Those “errors” are just notices, if you see it in your error.log file you can ignore it, if you see it displayed in the content of your page then it means you have to turn off debugging. If you are getting “Warning” messages then those are real errors and you might need to take action to fix them.

Regarding the errors you given above, they aren’t related to our theme, as well the W3TC plugin might not work on your site because of conflicts with other plugins that you might have. W3TC should work by default with Kleo without problems without any special settings, it does on our demo sites.

As an alternative I recommend you to try the Supercache plugin in conjunction with Better Wordpres Minify.

In the future we’ll try to create some tutorials about setting up caching solutions, but most of the time there are issues caused by third party plugins, not by our theme.

Cheers

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[Andrei]

Hi,

After I spent some time trying to debug this I checked again if it’s a theme problem or not, and I have changed the theme to a wp default one and the issue is still present.

http://seventhqueen.com/public-files/andrei/2015-09-30-1jkzg.png

Please try to deactivate all your plugins and give an extra check to any modifications that you might made.

Please let me know if I can help you with anything else.

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[Andrei]

I given a test and the order is set automatically on Completed. Can you please provide me more details about how I can replicate the issue ?

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[Andrei]

I given a test and the order is set automatically on Completed. Can you please provide me more details about how I can replicate the issue ?

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[Andrei]

I’m glad that everything is sorted out.
Cheers

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[Andrei]

On the site you given in the last post you only have 1 site configured, so I can’t test if this issue is really present.

P.S. Please be aware that using Kleo in multisite environment you will require one license for each subsite in which you use the Kleo theme.

Please let me know if you still encounter any issues.

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[Andrei]

Hi @zeni, this is already on our to do list for one of the next updates, we identified this to happen only for the posts set to gallery format.

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[Andrei]

In this case I recommend you to open a new topic in the Kleo section.

Cheers

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[Andrei]

I’m glad you managed to optimise it. Cheers

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[Andrei]

Ok, looking forward for more details. Cheers

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[Andrei]

Hi,

Unfortunately this is the way wordpress is designed, if you somehow manage to move it to the footer, there will still be plugins which expects the jquery library to be present in the header and because that will cause lots of issues and conflicts.

So this is not related to the theme, as we use the default script/style loading system from wordpress, it’s about the way wordpress itself. You might be able to find some plugin to help you manage where your scripts are loading, but dunno how effective they might be.

Cheers

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[Andrei]

If everything works fine I recommend you to ignore it, it’s just a failed attempt to load the content editor, which after there error probably it successfully retried / reloaded.

Cheers

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[Andrei]

I’m glad to hear that. Cheers

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[Andrei]

Can you please provide us and FTP account so we can give a closer look and see if we can find a way to reproduce this issue ?

Looking forward.

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[Andrei]

The likes information are stored as post meta, but there is no information saved regarding the user who liked the post. Maybe we’ll mark this as an improvement for the future.

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[Andrei]

Thanks for the suggestion, we’ll add it on our list for future improvements.

Cheers

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[Andrei]

Let me know how it went after update. Looking forward.

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[Andrei]

I don’t know if it has anything to do with the theme or with other plugins js libraries. Please try to contact the author of the events plugin.

Cheers

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[Andrei]

@efullman, yes the code could be adapted but it’s better to use radu’s suggestion.

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