Andrei

[Andrei]

Can you please provide me a screenshot with the exact place where you want to change it, maybe I’m not understanding your request properly.

Looking forward.

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[Andrei]

Hi James,

I’m sorry to hear that you’re disappointed of the experience you had with our theme so I’ll try to get it step by step and provide you an in-depth response related to your issue.

Our theme it’s as light as we could built it but there are a big amount of factors which might make your site pages to load slowly.

Please notice that the overall loading time of your site is composed of:
– time spent by the server to process your content data and send it to the client browser
– time spent by your browser to load all the resource files ( css, js and image files )
– time spent by your browser to render and animate ( if is the case ) page elements

Additionally, using third party services or resources like external sharing tools or video iframes might increase the rendering time of your pages.

If you make a test with our theme activated and without using any additional plugins, or at maximum just using K-Elements & Visual Composer which are the only plugins highly recommended ( just for the ease of creating/manipulating your content using the drag&drop interface provided by Visual Composer ), you will be extremely surprised to find out that wordpress can deliver pages at such low loading times and with minimal impact on server resource usage.

It’s well known that wordpress itself it’s a software that is built between performance and ease of use, but the real thing that make is so heavier sometimes is it’s plugins, which are the main and the most important factor of influence in loading time.

The first thing which starts to put weight on your pages loading time will be the use of plugins, so that’s why you should enable only plugins that you absolutely need or use because each plugin that you activate increases the memory that your wordpress site needs to process your page.

For example, a clean instance of wordpress and Kleo, as I recommended you in the above test, it will require a maximum of 15-20 mb of ram of your hosting server to render a page.

This memory usage will drastically increase when you will start activating plugins as woocommerce, buddypress, bbpress or rtmedia and much more ( mainly plugins which offers ample/complex features ).

The memory amount consumed in a load page in the case where you have enabled all the plugins with which Kleo is fully integrated will get up to 70-80 mb ram and I have seen cases where this value passed of 128mb of ram per load.

This memory usage will also variate between hosting companies or hosting plans.
The most important thing regarding of hosting plans is that there are a lot of customers which tries to run a full platform ( ecommerce + community + forum ) on shared hosting which have very low resource limitations.

I want to point this out as much as I can because it’s the main reason of complaining regarding loading times.

Here are a few recommendations based on my personal experience:
– on a shared hosting you might create a simple presentation site or blog
– if you need to run a ecommerce, forum or community site you should at least upgrade your hosting plan to a VPS with moderate resources
– if you want to use all of this features at once, having them available in one single platform then you should at least consider a more serious hosting company and look for at least a VPS plan with high, dedicated resources.

Sure, you might use smaller hosting plans in case you don’t have any traffic, but once you increase the traffic of your site, you will also have to scale up the resources behind your site.

The other thing that might also put weight on your page rendering time will be the size of the images you use in the composition of your pages. If you end up inserting full-resolution images which are a few Mb in size each, please expect of an increased loading time. Also embedding remote content (youtube/vimeo/soundcloud) has a notable impact.

There are lots of way to optimize your site content, images, and loaded resources, but this task is not meant to be addressed by a theme, for this you can use several plugins to optimize your images, to minify your content source or to create cached versions of your pages so that it reduces resource usage of your hosting server. You should also take into consideration of using a CDN cache proxy for static caching stating resources.

If you will provide us more details about your issue, and provide us access to your site admin panel, we could try to investigate from where does the load comes and we can recommend you what to do to fix it.

You can also use the Query Monitor plugin by yourself to find out more about the resources used by your site.
( https://wordpress.org/plugins/query-monitor/ )

Looking forward to hear back from you and to find a way to resolve your issue.
Regards

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[Andrei]

I’ve given a deeper look into that login call and founded a small issue, so please wait for the 3.0.7 update which will completely fix your issue.

Cheers

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[Andrei]

I’m sorry for the late reply and I’m sorry that I’ll have to send you back to the author of the plugin.

He is using version 3.4.4.2 of the redux options panel version while we have a newer version, which is 3.5.4.3. Beacause of the outdated version of his options panel there are some functions missing which produces this error.

Hope you’ll manage to get this fixed.
Cheers

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[Andrei]

Thank you very much for your contribution, please create an archive with the files and post it here so we can give a look at them.

Cheers

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[Andrei]

I see you have Kleo 2.4.3 installed and our latest version is 3.0.6, please update it and let me know if the issue is still present.

Cheers

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[Andrei]

The pleasure was mine !

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[Andrei]

The page which is set as “posts archive page” can’t have a custom sidebar for the moment and it will only read the Main Sidebar with which works just fine ( moved your widgets under it ).

Cheers

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[Andrei]

At the moment there is no option to change it, more customizations would be required to do that.
You can use the main sidebar for your blog, and create a second sidebar and assign it to other pages.

Cheers

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[Andrei]

I need a link to a page where this is happening so I can debug it and see what’s the issue.

Looking forward.

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[Andrei]

I know the errors are present sometimes because the way VC initiate the wp editor but most of the times everything should work normally even if you can see this error in your console.

If something doesn’t work probably have another source, so if all is ok you can just ignore this js notices.

Cheers

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[Andrei]

Still … ?

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[Andrei]

This is still an issue now ?

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[Andrei]

I’m sure your issues was just because of small misunderstanding about how some settings work.
Let’s close your actual tickets, keep with the Kleo theme, and open a ticket listing all your issues. Don’t forget to tag me in that new topic ( type @Andrei somewhere in the message so I can get a notice ).

Tomorrow I’ll be back looking over your issues.
Looking forward.
Cheers

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[Andrei]

My personal point of view it would be to keep with Kleo which is a little bit more flexible because of the Visual Composer.

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[Andrei]

I’m glad to hear that is working.

Cheers

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[Andrei]

Let’s try to make everyone happy, please provide me a list of all your issues with the theme that you’re using now and I’ll try to help you go over them step by step.

Cheers

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[Andrei]

Well until now you were talking about the buddypress area sidebar, for the blog archive page you can only use the main sidebar, changing it will require some extra customizations.

Cheers

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[Andrei]

Ok, keep me updated if you switch back to sweetdate and need any more help with it.

Cheers

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[Andrei]

To make it simpler, you should firstly delete all demo fields from “Users > Profile Fields” and after that add your profile fields groups and fields and save them. This is all that you need to do.

Can you please provide me a screenshot with the import fields button so I can be sure I explain you the right section ?

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[Andrei]

Unfortunately it seems to be an incompatibility with some ajax scripts, can you please contact the author of Formidable and ask for some help in this case, I see the response is returned but it cannot be processed because of a js error which doesn’t seem to be directly related to our theme but it might interfere somewhere.

Here is the response and the exact error you’re encountering in your form:
http://seventhqueen.com/public-files/andrei/2015-08-17-zlap7.png

Cheers

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[Andrei]

You had the forums search feature turned of from bbpress settings ( http://seventhqueen.com/public-files/andrei/2015-08-17-z3fvd.png )
Now your search works, but of course, because your groups are private, only members of the groups will see the results.
http://www.ecoethique.eu/forums/rechercher/?bbp_search=vous&bbp_search_forum_id=123

Cheers

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[Andrei]

I see formidable is posting trough ajax, and somehow the response is empty, can I please swith to the default theme to test out how it goes in that case ?

Looking forward.

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[Andrei]

Trying to fit the whole admin backend in a frontend iframe will simply not work, and I repeat you, it might cause security issues.

You could go with https://formidablepro.com/ , which I think it should work without issues ( from what I can see you can also request a refund if you’re not pleased about how it works ).

Cheers

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[Andrei]

The search feature works just fine, and I want to point out that isn’t something related to our theme, it’s entirely related to bbPress/BuddyPress. Probably you have some wrong settings or permissions on your group which might allow only admin users to access your groups forum.

Take a look at our demo, where it works just fine:

http://seventhqueen.com/themes/kleo/groups/the-social-network/forum/
http://seventhqueen.com/themes/kleo/forums/search/?bbp_search=ipsum&bbp_search_forum_id=424

Cheers

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[Andrei]

You will have to go to “Appearance > Sidebars” and create a sidebar called exactly “BuddyPress”, secondly in your child theme, create a file called sidebar-buddypress.php and paste the following code:

COPY CODE

<?php
$sidebar_class = 'four';
$kleo_layout = sq_option('buddypress_sidebar', 'right');
$six_templates = array('3ll', '3rr', '3lr');

if ($kleo_layout == 'right' || $kleo_layout == 'left' ) {
    $sidebar_class = 'four';
}
elseif (in_array($kleo_layout, $six_templates)) {
    $sidebar_class = 'three';
}

?>
<aside class="<?php echo apply_filters('kleo_sidebar_class',$sidebar_class);?> columns">

    <div class="widgets-container sidebar_location">
        <?php dynamic_sidebar( 'buddypress' );?>
    </div>

</aside>

Now your buddypress sidebar will work without any issues.

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[Andrei]

Hi,

This is achievable but unfortunately it’s pretty custom and you’ll need to create a custom page template and probably also change the queries in that page and the target of the search forms.

You can start by reading this page https://codex.wordpress.org/Creating_a_Search_Page and searching for additional resources. Also you might be able to find a plugin to help you with this.

If you don’t have the right knowledge to do this modifications then I recommend you to find and hire a developer to help you with them.

Please let me know if I can help you with anything else.
Cheers

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[Andrei]

Thank you, I will go over this issue tomorrow and I’ll get back to you with a fix asap.

Cheers

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[Andrei]

I’ll need either a copy of it or ftp access to your site.
Let me know which of them you can provide.

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[Andrei]

Can you please let me know the name/link of this plugin so I can test it out personally and see what’s the issue.

Thanks for your understanding.

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[Andrei]

The WooCommerce template notice will be resolved during the next week when we’ll release an update for those template files, until then if you have any issues with WooCommerce I recommend you to downgrade to the 2.3.x version of it.

Regarding your fatal errors in the theme options panel, I’ll need you to provide me ftp access to your site so I can give a closer look at the issue, probably it’s just a conflict with other plugin that might use same admin panel functions.

Please provide your credentials in a reply here ( don’t forget to mark it as private ).

Looking forward.

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[Andrei]

You just repeat the $icons line where you add whatever html code you want/need.

COPY CODE

 $icons .= ''; 

Cheers

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[Andrei]

You tried the recommended plugin and it didn’t worked ?

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[Andrei]

Unfortunately iThemes Security plugin isn’t compatible with the popup login widget provided by our theme.
We’ll consider adding compatibility with it in the future if more users will request it.

Cheers

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[Andrei]

I can’t see anything wrong with the font of the text in your site, can you please be more specific in describing your issue ?

Looking forward.

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[Andrei]

I think we already gone trough this issues in your other topics. I’ll close this one.

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[Andrei]

You can create an additional Sidebar from “Appearance > Sidebars” and assign it to your buddypress section. In case you’ll be using the 2 sidebars layout, then the second sidebar used will be the “Extra” one, and unfortunately there aren’t any options to change it.

Cheers

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[Andrei]

Well, you firstly set your menu as transparent for that case, and it won’t fall in the normal case. You can try to change the transparency color from black to white, that should change the menu color in black or I think you might want to consider to create a few css rules for making some fine tunings to the menu colors.

You social icons are missing because you probably disabled the top bar section for that page.

Cheers

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[Andrei]

I see you’re complaining in lots of post about how you can’t do that, and change another but please understand that our themes comes with a big amount of styling options and if you’ll need anything beyond those you’ll have to make them by yourself. Sure, as you have already saw we always try to help our customers with small modifications, but you had a lot of requests and it’s better to recommend you to find and hire a developer to help you with your project. This way you’ll see that our themes are not so bad and probably it was only your lack of understanding how our themes work.

Refunds request can be made only to the envato marketplace site directly.

Please let me know if I can help you with anything else.
Cheers

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[Andrei]

The only thing that might cause the shortcodes page not to work is a conflict with some plugin or some custom modifications that you might made. Please deactivate them one by one until you find what’s producing your issue.

I see you’re complaining in lots of post about how you can’t do that, and change another but please understand that our themes comes with a big amount of styling options and if you’ll need anything beyond those you’ll have to make them by yourself. Sure, as you have already saw we always try to help our customers with small modifications, but you had a lot of requests and it’s better to recommend you to find and hire a developer to help you with your project. This way you’ll see that our themes are not so bad and probably it was only your lack of understanding how our themes work.

Refunds request can be made only to the envato marketplace site directly.

Please let me know if I can help you with anything else.
Cheers

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