Andrei

[Andrei]

Hi,

Here is the fix provided by the plugin author and which works perfectly.

Cheers

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[Andrei]

This is a known issue and it will be fixed in the next update of the theme.
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[Andrei]

Hi @pogang,

Firstly please give a look at our install video tutorial over here: https://www.youtube.com/watch?v=e1fLpukxW5s
Secondly, you can buy this service over here for the theme installation, and after that if you still need help we’ll talk separately about the costs. https://archived.seventhqueen.com/services/wordpress-theme-installation-service

Cheers

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[Andrei]

Then please contact your hosting support and ask them to increase your php memory limit as in the given article because you might not have access to modify it by yourself.

Cheers

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[Andrei]

Hi @calcreate,

Please give a look at my above given solution or please try to increase your php memory limit:
http://seventhqueen.com/blog/code-snippets/increase-php-memory-limit-in-wordpress.html

Cheers

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[Andrei]

Hi,

To hide the members count you’ll have to create a css rule and hide that certain element from the page.

Regarding your login issue it seems there is a strange redirect loop with breaks the login script.
This might be because of some conflicting plugin, some custom code used in functions.php file or some custom redirects written into the .htaccess file.

Please try to deactivate your plugins one by one until you find the one that produces this issue or temporary remove any custom modifications that you might made to the theme so that you can see from where does the issue appear.

Last, don’t forget to check your .htaccess file.
Cheers

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[Andrei]

Unfortunately we had a few updates lately related to other more urgent fixes but we’ll approach this issue for sure in one of our next updates.

Also please be sure you have the latest version of the theme installed because I see you have reported this to happen on iOS, but we already released a partial fix for this issue which works only on iOS, it was tested on serval iOS devices and it worked very well, the issue is know to be still present just on some android browsers.

If this still happens for you after you have checked/updated the theme then please let me know a few more details about how this happens, where more exactly, and in which browser.

Looking forward.
Cheers

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[Andrei]

As I already responded to you in themeforest comments, you will have to achieve this in the same way you did with the scripts which helped you to exclude admin from the search results. Some custom functions will have to be created to override that members count.

Cheers

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[Andrei]

Please download the latest version of the theme and manually update your main theme over FTP.
This should fix this issue which was caused by the envato theme updater api.

Cheers

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[Andrei]

As I already said, you don’t need extra protection on javascript forms, spam bots can’t even reach that form so you don’t have to mind about it.

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[Andrei]

Hi @tommaso, you shouldn’t have issues with that popup contact form, it’s triggered with javascript and you shouldn’t have spam issues with it (spam bots doesn’t run javascript). We have it activated on our demo and we didn’t had spam issues with it.

As an alternative we plan to give the possibility to change it with a Contact Form 7, but that will probably happen in the future.

Did you encountered any spam issues with it? Are you sure it’s from that contact form and not from another source?

Please let me know if I can help you with anything else.
Cheers

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[Andrei]

This issue is fixed in the last version of our theme, so please update your theme and let us know if you still have any issue.

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[Andrei]

Hi,

1. The double checkout subtotals are fixed in the last version of the theme so please update your theme.

2. From what I see your site loads very slow, so the facebook connection might require extra time to process the data and refresh the page.

3. You can find an explication of the matching system in this thread: https://archived.seventhqueen.com/forums/topic/matching-system-2#post-64623

Cheers

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[Andrei]

Hi,

Instead of using Visual Compsoer and Post Grid or Kleo Post Grid ( which gets the posts trough ajax ) I recommend you to set your “Resources” pages as the blog page form Settings > Reading. This way you’ll cut some requests to the server and probably the page will load faster.

Cheers

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[Andrei]

Well, regarding the profile menu, I see you have some modifications made to that section because the dropdown menu doesn’t apply as in our default theme. Unfortunately we didn’t provided yet a way to disable that dropdown and if you’ll somehow disable it by your own then you’ll also have to style the menu to fit in the displayed area.

Also, the “Like” text that you have added beside the favorite icon, it’s as well a custom modification so if you started modifying it, then you’ll also have to make the necessary modifications to the tile of the activity item so that it don’t overlap with the “Like” text.

Please let me know if I can assist you with any more details.
Cheers

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[Andrei]

Hi @pepsimax36, I suppose you’re referring to this tags as missing micro data.
We’ll give a more in-depth look at this issu and we’ll fix it in the next update of the theme.

I’m sorry for any inconvenience.
Cheers

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[Andrei]

Hi @giorgos, unfortunately we don’t have such options, at least not for the moment.
If you want to remove some of the profile menu items you can do it with the following function:

COPY CODE

// Remove profile tabs
function bp_remove_profile_tabs() {
    global $bp;
    unset($bp->bp_nav['media']);
}
add_action('bp_init', 'bp_remove_profile_tabs', 9999);

Please let me know if I can help you with anything else.
Cheers

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[Andrei]

You can do that by adding the following styles in your theme options panel, under General Settins > Quick Css:

COPY CODE

#buddypress .item-avatar.rounded, 
#buddypress .avatar, 
#item-header-avatar.rounded,
.bp-login-widget-user-avatar,
.bp-login-widget-user-avatar .avatar,
.item-avatar, .item-avatar .avatar
{ border-radius:0px !important; }

Cheers

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[Andrei]

Hi,

I don’t think it’s an issue related to our theme, I’ve tested this scenario and it happens but not always, it’s absolutely something that comes from the cropping library that buddypress uses.
Unfortunately as this is not related to our theme you’ll have to report this issue to buddypress dev team.

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[Andrei]

Well, you can’t stick a wide picture into a square without breaking it, so you can only select what fits a square, this is the logical way and this behavior is the buddypress default, nothing built by us.

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[Andrei]

After you click browse and select the desired picture to upload you’ll see the cropping tool, in first instance you will see it something like this: ( http://seventhqueen.com/public-files/andrei/2015-07-01-vcrh4.png ), but you can drag the bottom corned of the dotted line to enlarge the cropping area to cover your entire photo, like this: ( http://seventhqueen.com/public-files/andrei/2015-07-01-ba22c.png ).

So the avatar looks fine, as long as you upload a proper photo to crop from, and as long as you crop your picture correctly.

There isn’t any difference in modifying a file over ftp or from a web hosting file manager.
Cheers

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[Andrei]

Hi Alex,

From your previous screenshot attached I see that you try to upload a wide image while the avatar image is a square one, so it will enlarge as much as it can to fit a square. Please try to upload another bigger image and I’m sure you won’t have any more problems with the avatar cropping.

Cheers

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[Andrei]

Hi,

You’ll have to give me some screenshots to point out the exact elements for which you want to change their color.
Regarding importing other icons, please give a look at this section from our docs:
https://archived.seventhqueen.com/documentation/kleo#vector-icons

Cheers

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[Andrei]

Hi @geekyyair, we’ll get back to you on Monday with a response, meanwhile can you please post some screenshots pointing out how you see the page under IE9 ?

Looking forward.
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[Andrei]

Make sure you have the last version of the theme and of the rtMedia plugin, and also be sure you didn’t made any modifications to the rtMedia layout. I’m recommending you all this because I couldn’t reproduce your behavior and this means the issue is isolated in your case.

To remove the media tab from user profile you will have to add this small code snippet into your functions.php file.

COPY CODE

// Remove profile tabs
function bp_remove_profile_tabs() {
    global $bp;
    unset($bp->bp_nav['media']);
}
add_action('bp_init', 'bp_remove_profile_tabs', 9999);

Cheers

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[Andrei]

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[Andrei]

This reply has been set as private.

[Andrei]

This reply has been set as private.

[Andrei]

This should be fixed in our next update release.
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[Andrei]

Hi,

Unfortunately remembering the searches or filtering the content shown in the site by the details completed in your own profile aren’t available but we plan to add such a feature in one of our future updates of the theme.

I’m sorry for any inconvenience and for the late reply.
Cheers

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[Andrei]

I’m glad to hear that is finally working.
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[Andrei]

Hi,

I don’t see the code to be taking effect on your site, are you sure you have the child theme activated ?
Also please clear or deactivate any cache mechanism that you might have activated while you do this modifications.

Finally if none works please provide me an ftp account to your site and an admin account to your wp admin area so I can check the modifications more closer.

Cheers

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[Andrei]

Hi @petev666, your issue is now fixed, there was a small issue setting the post format, the right usage of the shortcode is:

COPY CODE

[kleo_posts_carousel limit="6" post_formats="all"]

Please let me know if I can help you with anything else.
Cheers

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[Andrei]

Wow no, don’t delete php files, I have pointed you to an exact path where you should find a cache folder ( if you have any ), you shouldn’t remove files from plugins.

Please provide me an ftp account and I’ll take a more in-depth look at this issue right away.

Cheers

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[Andrei]

I have also given a look into your issue and it seems that any modifications that you try to do it won’t apply, this is mainly a behavior of some advanced cache system being installed into your wordpress site.

If you could give a look into your wp-content folder, if you have a “cache” folder, please delete it and check again if it works.

Looking forward.

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[Andrei]

Hi,

No, the font won’t be loaded in the theme options panel, this is just a small hack to force overriding the value written in the css file so that you can use an extra font which you loaded manually.

There isn’t any difference, you can use a plugin to load your font file or you can use the child theme functions to inject code in wp_head. The child theme won’t be touched during theme update so it’s safe to make any modifications in there.

Let me know if you need any more help with this.
Cheers

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[Andrei]

Meanwhile a workaround would be to use the following code snippet which should be added to your functions.php file:

COPY CODE

add_filter('sq_option', 'kleo_custom_fonts', 10, 2);
function kleo_custom_fonts($output_data, $option){
    if(in_array($option, array('font_body', 'font_h1', 'font_h2', 'font_h3', 'font_h4', 'font_h5', 'font_h6'))){
        $output_data['font-family'] = "Arial"; // Add your custom font name here
    }
    return $output_data;
}

After adding this and putting in your font name, you will have to go to “Theme Options > Fonts” and select in all drop downs a default web font like for example Arial ( so that we prevent the load of extra google fonts ), and save the options, this will regenerate the css file of the theme and will gonna override the options form the theme panel with the ones added with the above code snippet.

An extra note would be that you’ll need to manually load the font files in the theme.

Cheers

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[Andrei]

Just add the following piece of code in your functions.php file:

COPY CODE

function bp_remove_profile_navigation(){
    remove_action('kleo_after_breadcrumb', 'bp_add_profile_navigation');
}
add_action('init', 'bp_remove_profile_navigation');

Cheers

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[Andrei]

Sure, I’ll get back to you in a few moments.

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[Andrei]

It won’t happen anything when you’ll update your wordpress, it won’t touch the wp-content/languages folder.
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